Privacy Policy

Effective Date: May 19, 2026

1. Introduction

TrueNorth Landscaping & Outdoor Services (“TrueNorth”, “we”, “our”, or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you contact us through our website, fill out our consultation form, or engage with our services in Brampton and the Greater Toronto Area (GTA).

By submitting your information through our website or contact form, you consent to the practices described in this policy.

2. Information We Collect

When you fill out our contact or booking form, we may collect the following personal information:

  • Full name (first and last)
  • Email address
  • Phone number
  • Details about your landscaping service requirements
  • Property address (if provided for site visits or estimates)

We do not collect sensitive personal information such as financial details, government ID numbers, or health-related data.

3. How We Use Your Information

The information you provide is used solely for the following purposes:

  • To contact you regarding your landscaping service inquiry or free consultation request
  • To understand your outdoor space needs and provide relevant service recommendations
  • To schedule site visits, estimates, or appointments
  • To follow up after a service is completed
  • To send occasional service-related updates (you may opt out at any time)

We do not use your data for automated decision-making or profiling.

4. How We Store Your Information

Your submitted form data is securely stored in a private Google Sheets database accessible only to authorized TrueNorth staff. We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse.

We do not store payment card information on our systems.

5. Sharing Your Information

TrueNorth does not sell, rent, or trade your personal information to any third parties. Your information may only be shared in the following limited circumstances:

  • With trusted service partners (e.g., scheduling tools) strictly necessary to deliver our services
  • When required by law or to comply with a legal obligation
  • To protect the rights, property, or safety of TrueNorth, our clients, or the public

6. Your Rights

As a resident of Ontario, Canada, you have the following rights regarding your personal information:

  • Right to access the personal data we hold about you
  • Right to request correction of inaccurate information
  • Right to request deletion of your data
  • Right to withdraw consent for future communications at any time

To exercise any of these rights, please contact us at truenorth.enterprises@outlook.com or call 647-209-7828.

7. Cookies & Website Tracking

Our website may use basic cookies or third-party analytics tools (such as Google Analytics) to understand how visitors interact with our site. This data is collected in aggregate and is not linked to your personal identity. You may disable cookies through your browser settings at any time.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on our website with the revised effective date. We encourage you to review this page periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

TrueNorth Landscaping & Outdoor Services

Phone: 647-209-7828 

Email: truenorth.enterprises@outlook.com

Service Area: Brampton & GTA, Ontario, Canada